At Guru 99 NGO Charity, we deeply value the trust that our donors, supporters, and partners place in us. Our commitment to transparency, accountability, and ethical operations extends to every aspect of our engagement, including our return and refund policies. While much of our work involves charitable contributions, volunteer services, and community-driven programs where traditional returns are generally not applicable, we understand that there may be situations where clarification, corrections, or even reversal of transactions is necessary. This return policy is designed to communicate clearly how such scenarios are handled, what our responsibilities are, and what you can expect from us. Guru 99 NGO Charity primarily receives monetary donations, in-kind contributions, and occasional payments for fundraising merchandise or event registrations. For donations, we consider every contribution a voluntary act of goodwill made with the intent to support our mission of uplifting underserved communities and facilitating change through sustainable development programs. Therefore, all donations made to Guru 99 NGO Charity, unless specifically stated otherwise, are considered final and non-refundable. That said, we are committed to donor satisfaction and understand that genuine errors can occur. If a donation has been made in error—such as through duplicate transactions, incorrect amounts, or technical malfunctions—we encourage the donor to notify us within seven (7) calendar days. Upon review and verification of the error, we will endeavor to process a refund in a timely manner. For events and workshops hosted by our organization, such as fundraising galas, training sessions, or community seminars, participants may pay a registration fee. In the event of cancellation by the participant, refund eligibility will depend on the timing of the request and the costs incurred in preparation. Typically, full refunds will be issued if cancellation is requested at least 14 days prior to the scheduled event. Requests made within a shorter time frame may only be partially refundable, depending on venue bookings, materials prepared, or other non-recoverable expenses. If Guru 99 NGO Charity cancels the event for any reason, we will offer full refunds to all registrants or provide the option to apply the payment to a future event. Occasionally, Guru 99 NGO Charity may sell merchandise—such as t-shirts, crafts made by communities we serve, or commemorative items—through our website or at events. These items help raise funds and awareness for our mission. If a purchased item is received damaged, defective, or significantly different from what was described, we will gladly offer a replacement or refund, provided the issue is reported within ten (10) business days of receipt. Items must be returned unused and in their original packaging where applicable. For returns based on change of mind, we may accept the return at our discretion, but shipping fees and transaction charges are typically non-refundable in such cases. Items returned without prior approval or outside the allowable return window may not be eligible for a refund. We strongly encourage all our supporters to review details carefully before making contributions, purchases, or event registrations. To avoid unnecessary issues, please verify donation amounts, item selections, shipping addresses, and payment details before submission. Our team is available to assist at every step should you have any questions, and we provide confirmation emails and receipts for transparency and recordkeeping. In all cases, refunds and returns must be requested by the original payer using the contact information submitted at the time of transaction. In-kind contributions—such as donated materials, services, or volunteer time—are not subject to return or refund due to the nature of such support. However, we remain open to dialogue in cases where arrangements need to be revisited. For example, if a sponsor commits to a recurring monthly donation but wishes to cancel, we will cease future transactions upon receiving proper notice and may refund the most recent payment if it falls within the allowable review period. Please understand that Guru 99 NGO Charity operates as a nonprofit entity, and the processing of refunds often involves transaction fees from payment gateways, administrative costs, and banking charges that are not recoverable by us. In cases where partial refunds are made, we will always strive to ensure the fairest possible outcome for all parties involved. We are also committed to protecting donor data and ensuring that any return or refund requests are handled with the highest degree of privacy and professionalism. Refunds, when approved, will be processed using the original method of payment. The timeframe for the amount to reflect in your account may vary depending on the financial institution involved. Most refunds are completed within 7–14 business days, though this may vary during high-traffic periods or holidays. If a refund has been approved but you have not received it within the expected time, we encourage you to contact your bank or payment provider first, then notify us if the issue remains unresolved. Guru 99 NGO Charity reserves the right to amend this return policy at any time to reflect operational needs, regulatory changes, or the evolving nature of our engagement. Any such updates will be published on our official website and become effective immediately upon posting. Your continued support and interaction with our services indicate your acceptance of the most recent version of this policy. While we strive to accommodate reasonable requests for returns or refunds, we also have a responsibility to ensure that donor resources are used effectively and ethically. As such, each request is evaluated on a case-by-case basis, with decisions made in alignment with our mission, financial stewardship principles, and the intention behind the original transaction. We are not obligated to provide refunds for voluntary donations, especially after those funds have been allocated to projects or disbursed to community initiatives. However, our goal is always to maintain the integrity of our relationships and uphold the highest standard of donor care. If you believe a return or refund is justified based on a specific circumstance, we welcome your written explanation including supporting documentation, transaction reference numbers, and preferred resolution. Requests can be sent via email, postal mail, or through our online contact form. We kindly ask that you allow adequate time for our team to review and respond, as we take such matters seriously and strive for thoughtful, thorough resolutions. Thank you for being part of Guru 99 NGO Charity’s growing network of changemakers. Every rupee, every act of kindness, and every moment of engagement contributes to something greater than any one individual. While refunds and returns may occasionally be necessary, we view them not as setbacks but as opportunities to improve, clarify, and strengthen the bonds of trust that form the foundation of our work. Your support makes our mission possible, and we are honored to walk alongside you in creating a more compassionate, empowered world.